AV Managed Services
As collaborative communication becomes increasingly integrated into today’s essential business practices, companies are ever more dependent on robust audiovisual and conferencing technologies. Recognizing the importance of these platforms, IMS offers a wide range of managed and support services to ensure the highest availability of communication assets and infrastructure. We meet the needs of our clients with service contracts, extended equipment warranties, business analytics, expedited onsite response, and remote access support systems.
Our team members are fully certified by InfoComm International® as well as by the many individual manufacturers we represent to ensure that we provide the highest level of quality and expertise to our customers.
IMS Managed Services include:
Support and Maintenance
IMS designs and installs high quality systems that exceed our client’s expectations but, even as we strive to offer trouble free solutions, problems with sophisticated technology can be an expected to occur on occasion. That is why we have an established, world-class service team that is available when system and component failures and glitches occur. Our highly trained and industry certified staff is tasked with minimizing downtime and resolving technical issues as quickly as possible, while minimizing service disruptions. IMS offers a wide range of service contracts to help service and maintain our clients’ systems.
ServiceNet Remote Access Support
IMS offers remote access support through our ServiceNet products. By having remote access to installed equipment, IMS can resolve a high percentage of issues in minutes instead of hours or even days. Automated software programs generate notifications that inform our service team of any active or potential issues, which can sometimes be resolved even before you are aware of the problem.
Outsourced OnSite Managed Services
For clients with specialized needs and demands, IMS offers on-site managed services to assure the highest level of support. A highly trained and industry certified technician is assigned to operate from the customer location and is there to offer immediate support. This, combined with our ServiceNet offering, assures our clients that we are there to provide comprehensive and active operational support and maintenance.
Asset & Investment Management Services
Some clients have numerous integrated meeting and conference room facilities and keeping track of all the components used to equip these various installed systems can be daunting. IMS offers asset management that will keep a complete inventory of a client’s installed systems and track any and all service issues that arise with that equipment over time. This allows our customers to track equipment usages and failures while guiding their decisions for future technology integration.
OnSite Meeting Backup and Support
For clients with high performance level or demanding meeting technologies, IMS offers on-site meeting support to setup and monitor the installed audiovisual and conferencing equipment. If a currently installed system is short of a specific technology need for a particular meeting, we can coordinate with our Event Staging department to set up and stage a room to meet the requirements of the meeting or event.
